Exchange and Return Policy

Exchange Policy

  1. Without prejudice to the provisions of any applicable contractual or statutory warranty, the Consumer is entitled to exchange the product purchased from the Store within five (5) days from the date of receiving the product. The Consumer shall not be entitled to exchange the product after the expiry of this five-day period.
  2. To be eligible for an exchange, the product must be in good and original condition, and the Consumer must not have used the product or derived any benefit from it. The Store reserves the right to inspect the product before approving the exchange to verify its condition. The Consumer shall bear the shipping costs associated with the exchange. For international exchanges, the Consumer shall bear all shipping costs and shall be responsible for delivering the product to the shipping company. In the event of a product defect or an error attributable to the Store, the Consumer shall be compensated accordingly.

Products Not Eligible for Exchange

The Consumer shall not be entitled to exchange the product in the following cases:

  1. If the product was manufactured specifically at the Consumer's request or according to specifications provided by the Consumer, except where the product has a defect or does not conform to the specifications provided by the Consumer.
  2. If the product consists of video tapes, audio or video recordings, CDs, or computer software that has been used.
  3. If the product consists of newspapers, magazines, publications, books, or other similar works.
  4. If the product has developed a defect as a result of improper handling or possession by the Consumer.
  5. If the contract relates to the provision of accommodation, transportation, or catering services.
  6. If the contract relates to the purchase of software or digital products downloaded via the Internet.

Return Policy

  1. Without prejudice to the provisions of any applicable contractual or statutory warranty, the Consumer is entitled to cancel the contract and return the product purchased from the Store within five (5) days from the date of receiving the product. The Consumer shall not be entitled to return the product after the expiry of this five-day period.
  2. To be eligible for a return, the product must be in good and original condition, and the Consumer must not have used the product or derived any benefit from it. The Store reserves the right to inspect the product before approving the return to verify its condition.
  3. The Consumer shall bear the costs associated with the return. For international returns, the Consumer shall bear all shipping costs and shall be responsible for delivering the product to the shipping company. In the event of a product defect or an error attributable to the Store, the Consumer shall be compensated accordingly.

Products Not Eligible for Return

The Consumer shall not be entitled to return the product in the following cases:

  1. If the product was manufactured specifically at the Consumer's request or according to specifications provided by the Consumer, except where the product has a defect or does not conform to the specifications provided by the Consumer.
  2. If the product consists of video tapes, audio or video recordings, CDs, or computer software that has been used.
  3. If the product consists of newspapers, magazines, publications, books, or other similar works.
  4. If the product has developed a defect as a result of improper handling or possession by the Consumer.
  5. If the contract relates to the provision of accommodation, transportation, or catering services.
  6. If the contract relates to the purchase of software or digital products downloaded via the Internet.